Privacy Policy

1. Introduction

MACEVOS (Pty) Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

2. Personal Information We Collect

We collect personal information in the following ways:

• Contact Information: Name, email address, phone number, company name, and job title
• Communication Information: Information you provide when contacting us via email, phone, or form submissions
• Technical Information: IP address, browser type, pages visited, time and date of visits, and device information
• Usage Information: How you interact with our website, products, and services
• Business Information: Company details, industry type, and purchasing requirements

3. Purpose for Collecting Personal Information

We collect and process your personal information for the following lawful purposes:

• To respond to inquiries and provide customer support
• To process quotes, orders, and business proposals
• To send product information, technical documentation, and industry updates
• To conduct market research and gather feedback
• To improve our website, products, and services
• To comply with legal obligations
• To prevent fraud and maintain security
• To communicate about events, webinars, and industry news (with consent)

4. Legal Basis for Processing

Under POPIA, we process personal information based on the following lawful grounds:

• Consent: You have explicitly consented to the processing
• Contract: Processing is necessary to fulfill a contract or agreement
• Legal Obligation: We are required by law to process the information
• Legitimate Interest: Processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third parties who assist us in operating our website and conducting our business
• Business Partners: Our partner SAMM Teknoloji for product information and support
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmission
• Secure servers and firewalls
• Access controls and authentication protocols
• Regular security audits and updates
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Generally:

• Contact and communication records are retained for 3-5 years
• Customer account information is retained during the business relationship and 7 years thereafter
• Technical and usage logs are retained for 12 months
• Marketing and consent records are retained until consent is withdrawn

8. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right of Access: Request a copy of your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your information (subject to legal obligations)
• Right to Object: Object to processing of your information
• Right to Withdraw Consent: Withdraw consent for marketing communications
• Right to Lodge Complaints: Lodge a complaint with the Information Regulator

9. Cookies and Tracking

Our website uses cookies to enhance your experience. These cookies help us understand how you use our site and improve functionality. You can control cookie settings through your browser preferences.

10. reCAPTCHA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

12. International Data Transfers

Your personal information is primarily stored and processed in South Africa. However, if we need to transfer data internationally, we will implement appropriate safeguards to ensure adequate protection in compliance with POPIA.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective when posted to this page. Your continued use of our website constitutes acceptance of the updated policy.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

Information Regulator (South Africa): You may lodge complaints with the Information Regulator at www.inforegulator.org.za